Purchases and Refunds Policy

This policy covers digital resources, keys, Crystal, Rune Dragon, internal items, subscriptions, hosting and other purchases processed by our checkout. We consider delivery, access, description, compatibility, use already made and available evidence.

A mandatory right is not rejected merely by labelling something “non-refundable”. Where law permits exceptions for immediately delivered digital content, the checkout will request any required express agreement before relying on them.

Contact Support as soon as you discover the issue and provide the reference, item, date, description and reasonable evidence. Do not publicly disclose full codes or credentials. We may request diagnostic steps, screenshots, account region or error messages.

Submitting a request does not guarantee approval. We will communicate the decision and, where possible, first offer correct delivery, replacement, repair or restored access before a refund.

A resource may qualify when it is not delivered, is corrupted, contains malware, differs materially from its description or fails in expressly advertised compatibility and the author does not fix it within a reasonable time.

A change of mind after downloading, failure to read visible requirements, unadvertised compatibility or lack of knowledge about using the resource do not normally qualify, unless applicable law says otherwise. A refund may revoke access and requires you to stop using or distributing the content.

Before a key is revealed, we may cancel and return a purchase that has not yet been delivered. After reveal, a change-of-mind return is unavailable because the code has left inventory.

We will review a key that is invalid, duplicated, revoked before purchase or different from the advertised product, platform or region. Provide the provider's error without exposing the full code. We may replace it with an equivalent or refund it. Fraud or public disclosure of the code may invalidate the claim.

When a Crystal or Rune Dragon pack is refunded, we remove purchased units that remain available. If some were spent, the refund may be reduced or refused to the extent permitted by law. Related bonuses are also reversed.

Purchased Crystal and Rune Dragon cannot be withdrawn as money. Refunding an order paid with either currency returns the corresponding internal amount to the same wallet. Cosmetics or upgrades delivered by the purchase may be removed.

An approved refund revokes or adjusts the period and benefits granted by the purchase. Simply no longer using the benefits does not create a retroactive refund. Contact Support if the service fails to grant the plan, duplicates it in error or remains materially unavailable.

Unless recurring billing is expressly stated, current plans are purchased for fixed periods. Cancellation prevents configured future renewals but does not itself refund a period already consumed.

Full cancellation may be possible before provisioning. Once an instance is created, resources reserved and time already provided are taken into account. Extended failures attributable to the Platform may result in repair, service credit, extension or a proportionate refund, depending on the plan and applicable law.

Compensation does not apply to user configuration, third-party software, attacks caused by user content, quota overuse, suspension for a breach or reasonable announced maintenance. Before termination or refund, keep a copy of your data where access allows.

When checkout processes another user's sale, The Silencers may hold the payout, investigate the issue and reverse it if the refund is approved. The seller must cooperate and is responsible for fake, unlawful, defective or misdescribed items.

Payments sent directly to a freelancer or seller outside checkout are not held by The Silencers. We may moderate the account or provide permitted records, but cannot return money we never received.

External refunds are normally sent through the original payment method. Although the Platform may record the refund immediately, the gateway or bank may take longer to display it. Conversion differences, bank fees or exchange rates may depend on the issuer.

If you paid with Crystal or Rune Dragon, the refund is recorded in the corresponding wallet. We also reverse related deliveries, access, commissions, credits, payouts and benefits. Fraudulent or duplicate chargebacks may suspend the account while the order is investigated.